Return policy

Return Policy

Return Policy

Winmau offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, damaged or wrong items, and how to contact customer support.

30 Days Free Returns

Winmau offers 30 Days Free Returns for eligible items. To begin any return, you must contact our customer service team first and wait for return instructions and return details before sending anything back.

Return window 30 days
Return service Free returns on eligible items
Refund timing 3–15 days after return receipt and inspection
Start a return Contact customer service first

Returns sent without contacting customer service first may not be accepted.

Return Window

You may request a return within 30 days. Return requests must be started by contacting Winmau customer service at [email protected].

After your request is reviewed, our customer service team will provide the correct return instructions and return details for your order.

Return Eligibility

To be eligible for a return, the item must meet the return conditions below.

  • The return request must be made within the 30-day return window.
  • The item must be unused, clean, and in its original condition.
  • The item should include original packaging, tags, manuals, accessories, and any included parts where applicable.
  • The item must not show signs of wear, misuse, installation damage, alteration, or customer-caused damage.
  • Proof of purchase or order information may be required to review the return.

Item Condition

Returned items are inspected after they are received. Items that are used, damaged after delivery, missing parts, missing packaging, or not in returnable condition may be refused or may not qualify for a full refund.

Please pack the item carefully before sending it back according to the return instructions provided by customer service.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

  • Items that have been used, altered, installed, or damaged after delivery.
  • Items missing original packaging, parts, accessories, or included materials.
  • Personalized, customized, or made-to-order items, if applicable.
  • Gift cards or digital products, if applicable.
  • Items marked as final sale or non-returnable at the time of purchase, except where required by law or where the item arrives damaged or incorrect.

How to Start a Return

To start a return, contact Winmau customer service before sending your item back.

  1. Email [email protected] with your return request.
  2. Include your order number, the email address used at checkout, the item you want to return, and the reason for the return.
  3. Wait for customer service to provide return instructions and return details.
  4. Pack your item securely and follow the instructions provided by customer service.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

Approved eligible returns are covered under Winmau’s 30 Days Free Returns service. Do not send your item back before contacting customer service, because the correct return method and return details must be provided first.

Returns sent through an unapproved method or sent without customer service instructions may not be accepted.

Refund Process

Once your returned item is received and inspected, Winmau will review the return and notify you of the refund status.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider.

Original payment details, order information, and return condition may affect how a refund is completed.

Exchanges

If you would like to exchange an item, contact Winmau customer service at [email protected] before sending the item back.

Exchange availability may depend on item eligibility, product condition, and current stock. Customer service will provide the next steps after reviewing your request.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, contact Winmau customer service as soon as possible so we can review the issue.

  • Include your order number and the email address used at checkout.
  • Describe the issue clearly.
  • Attach clear photos of the item, packaging, shipping label, and any visible damage or incorrect item details.

Please do not discard the item or packaging until customer service has reviewed your request.

Final Sale Rules

Items marked as final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect, or unless otherwise required by law.

If you are unsure whether your item qualifies, contact customer service before sending anything back.

Contact Information

For return requests, exchange questions, refund updates, damaged items, wrong items, or return eligibility questions, contact Winmau customer support at [email protected].