Acceptance of Terms

Please read these Terms of Service carefully before using the Winmau website. If you do not agree with these terms, you should not use the website, create an account, submit information, or place an order.

We may update these terms from time to time. Your continued use of the website after changes are posted means you accept the updated terms.

Online Store Terms

You agree to use the Winmau online store only for lawful shopping, account, and customer support purposes. You may not use the website in a way that disrupts the store, harms other users, violates applicable laws, or interferes with normal website operation.

• You must provide accurate and current information when placing an order or contacting support.
• You may not misuse the website, checkout, product pages, account features, or contact forms.
• You may not attempt to gain unauthorized access to the website, customer accounts, payment systems, or store operations.
• You may not use the website for fraudulent, abusive, automated, or unlawful activity.

Product Information

Winmau makes reasonable efforts to present product names, descriptions, photos, pricing, options, and availability clearly. Product images are provided for general reference and may vary slightly from the item you receive due to lighting, screen settings, packaging changes, or product updates.

Product descriptions, specifications, colors, sizes, compatibility notes, and included accessories may be updated without prior notice. Please review the product page carefully before placing an order.

Pricing & Availability

Prices, discounts, promotions, and product availability may change at any time without notice. We may correct pricing errors, product errors, availability errors, or checkout errors before or after an order is placed.

If an item becomes unavailable, contains an obvious pricing error, or cannot be fulfilled as ordered, Winmau may contact you, revise the order, cancel the order, or issue a refund for the affected item.

Orders & Payment

When you place an order, you agree that the information you provide is accurate, complete, and authorized for use. Payment must be successfully completed before an order can be processed.

• Orders may be reviewed for accuracy, payment confirmation, fraud prevention, and product availability.
• Winmau may refuse, cancel, or limit an order when necessary to protect customers, the store, or payment security.
• If we need more information about your order, we may contact you using the email address provided at checkout.
• Order confirmation emails confirm that your order request was received; they do not override product availability, payment review, or store policy requirements.

Shipping Reference

Shipping details are provided in Winmau’s Shipping Policy. Our store policy includes Free Worldwide Shipping, along with information about order processing, estimated delivery time, tracking updates, address issues, customs coverage, and support for delayed, lost, or damaged packages.

Delivery dates, tracking updates, and shipping timelines are estimates unless expressly stated otherwise in the applicable policy or order communication.

Return Reference

Return and refund details are provided in Winmau’s Return Policy. Our store policy includes 30 Days Free Returns for eligible items, return eligibility requirements, how to start a return, customer-service return instructions, refund timing, exchanges, and damaged or wrong item support.

Customers must follow the return instructions provided by customer service before sending any return. Returns sent without following the required process may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login details secure and for all activity that occurs under your account. You agree to provide accurate account information and to update it when necessary.

Winmau may restrict or close account access if we believe an account is being misused, used for fraudulent activity, or used in a way that violates these Terms of Service.

Prohibited Uses

You may not use the Winmau website, products, content, checkout, or contact features for prohibited purposes, including:

• Violating any applicable law, regulation, or third-party right.
• Submitting false, misleading, fraudulent, or unauthorized information.
• Interfering with website security, payment processing, store operations, or other customers’ use of the website.
• Uploading or transmitting malicious code, spam, abusive messages, or harmful content.
• Scraping, copying, harvesting, or collecting website content or customer information without permission.
• Impersonating another person, business, account holder, or representative.
• Using the website for resale fraud, payment abuse, chargeback abuse, or unauthorized commercial activity.

Intellectual Property

The Winmau website, including its page design, text, graphics, product content, logos, icons, images, and other materials, is owned by or licensed to Winmau and is protected by applicable intellectual property rules.

You may use the website for personal shopping and support purposes. You may not copy, reproduce, modify, distribute, sell, or exploit website content without written permission from Winmau or the appropriate rights holder.

Third-Party Links

The Winmau website may include links to third-party websites, tools, payment services, or resources. These links are provided for convenience, and third-party websites are not controlled by Winmau.

If you visit a third-party website or use a third-party service, your activity may be governed by that third party’s own terms, privacy practices, and policies.

Disclaimer

Winmau provides the website, product information, and store features on an “as available” basis. We work to keep information accurate and the website accessible, but we do not promise that every page, product detail, feature, price, or availability status will always be error-free, uninterrupted, or current.

This page does not create any promise beyond what is expressly stated in these Terms of Service and Winmau’s posted store policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Winmau is not responsible for indirect, incidental, special, or consequential losses related to your use of the website, inability to use the website, product availability, delivery delays, third-party services, or unauthorized use of your account.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to These Terms

Winmau may revise these Terms of Service from time to time to reflect store updates, operational changes, policy changes, or legal requirements. Updated terms will be posted on this page with a revised “Last updated” date.

It is your responsibility to review this page periodically. Continued use of the website after changes are posted means you accept the updated Terms of Service.