Order Processing Time

Orders are processed within 1–3 days after your order is placed. Processing time includes order review, preparation, and handoff for shipment.

Processing may take additional time if order information is incomplete, payment review is required, or we need to contact you to confirm shipping details.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary based on destination, local delivery conditions, customs review, weather, holidays, or other carrier-related delays.

The 2–5 day estimate is provided as a general delivery window and is not a guaranteed delivery date.

Shipping Destinations

Winmau ships worldwide through our Free Worldwide Shipping service. Delivery availability may depend on the destination entered at checkout and any restrictions that apply to the order or delivery location.

If we cannot ship to the address provided, we will contact you using the email address on your order.

Shipping Rates

Shipping is free worldwide. Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service and will be covered by us if applicable.

You will not be asked to pay separate shipping charges for standard worldwide delivery under this policy.

Tracking Your Order

Once your order ships, tracking information will be updated within 1–3 days after shipment. Tracking details may take time to appear in the carrier system after a label is created or a package is collected.

• Check your order email for tracking updates.
• Allow 1–3 days after shipment for tracking to become active.
• If tracking has not updated after that window, contact us for assistance.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. If you notice a mistake, contact Winmau as soon as possible at [email protected].

If an order has not yet shipped, we will do our best to help update the address. If the package has already shipped, address changes may not be possible.

Customs, Duties, Import Taxes & Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Lost, Delayed, or Damaged Packages

If your order appears lost, is delayed beyond the estimated delivery window, or arrives damaged, please contact Winmau at [email protected] so we can review the issue.

• For delayed packages, include your order number and tracking number.
• For lost packages, include the delivery address and the most recent tracking update.
• For damaged packages, include clear photos of the item, packaging, shipping label, and any visible damage.

We will review the information provided and help with the appropriate next steps.